Privacy policy

Privacy Policy

At The Arabian Fragrance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and protect it, who we share it with, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

1. Who We Are

The Arabian Fragrance operates the online store https://thearabianfragrance.co.za.

In this policy, "we", "us" and "our" refer to The Arabian Fragrance.

We are responsible for the personal information collected through our online store, subject to applicable law.

For privacy-related questions or requests, please contact us through our Contact Us page:

https://thearabianfragrance.co.za/pages/contact

2. Information We Collect

Information you provide to us

When you shop with us, contact us or interact with our website, we may collect:

Your name, email address and phone number.
Your billing and delivery addresses.
Order details, purchase history and information relating to returns or refunds.
Information you provide when contacting us or subscribing to marketing communications.
Reviews, ratings and comments you submit through our website.

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

Your device, browser and operating system information.
Your IP address and approximate location.
Pages viewed, products browsed and interactions with our website.
Information collected through cookies and similar technologies.

Payment information

Payments are processed through the payment providers made available at checkout. Your payment information is handled in accordance with the relevant provider's security and privacy practices.

We do not intentionally store your full payment card details on our own systems.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including to:

Process, confirm, fulfil and deliver your orders.
Arrange returns, exchanges and refunds.
Communicate with you about your purchases and respond to enquiries.
Send promotional emails or marketing communications where permitted by law and, where required, with your consent.
Improve our website, products, customer service and shopping experience.
Operate customer reviews and other store features.
Detect and prevent fraud, abuse and security issues.
Comply with applicable legal, accounting and tax obligations.

We process personal information in accordance with applicable privacy laws and the purposes for which it was collected.

4. Who We Share Your Information With

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our store and fulfil your orders, including:

Shopify: To host and operate our online store and support order processing.
Payment providers: To securely process payments and refunds.
The Courier Guy and other delivery providers: To deliver orders using relevant customer and delivery information.
Marketing and analytics providers: Where applicable, to measure website performance, understand customer activity and support marketing campaigns.
Customer review providers: Where applicable, to collect and display product reviews.
Legal and regulatory authorities: Where disclosure is required by law or necessary to protect our legal rights.

We share only the information reasonably required for the relevant purpose, subject to applicable law.

Some service providers may process or store personal information outside South Africa. Where this occurs, we take reasonable steps to ensure that the transfer complies with applicable data protection requirements, including POPIA.

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, disclosure or alteration.

These measures may include secure website connections, access restrictions and the use of service providers that maintain appropriate security safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes and comply with applicable legal, accounting and tax requirements.

When personal information is no longer required, we take reasonable steps to delete it, destroy it securely or anonymise it, where appropriate and permitted by law.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential store functions, remember shopping cart contents, improve the browsing experience and understand how visitors use our website.

Where enabled, analytics and advertising technologies may also be used to measure advertising performance, understand customer interactions and deliver relevant marketing.

You can manage certain cookies through your browser settings and any cookie consent tools made available on our website. Disabling some cookies may affect the functionality of the store.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

8. Your Privacy Rights

Under POPIA and other applicable laws, you may have the right to:

Request confirmation of whether we hold personal information about you.
Request access to your personal information.
Ask us to correct inaccurate, incomplete or outdated information.
Request deletion or destruction of personal information where legally permitted.
Object to certain types of processing, including direct marketing.
Withdraw consent where processing is based on your consent.
Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights or ask a question about how we handle your information, please contact us through:

https://thearabianfragrance.co.za/pages/contact

You may also contact the Information Regulator through its official website:

https://inforegulator.org.za

Some requests may be subject to legal requirements, exceptions or verification of your identity.

9. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided us with personal information unlawfully, please contact us so that we can assess the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate.

We encourage you to read the privacy policies of any third-party websites or services you use.